How do I handle returns as a reseller?
Platform-Specific Return Policies
On Amazon FBA, Amazon processes returns and refunds, and you may be charged return fees. For FBM (Fulfilled by Merchant), you set your own policy but must meet Amazon's minimum requirements. eBay allows you to specify return window and who pays return shipping. Etsy and Poshmark have their own rules.
Always state your return policy clearly in listings. If you sell on multiple platforms, you may need different policies. For high-value items, consider requiring signature confirmation on returns to prevent fraud.
Processing and Inspecting Returns
When you receive a return, inspect it for damage, signs of use, or missing parts. If the item is unsellable, you may need to write it off or sell it as used. For FBA returns, Amazon may return items to you or dispose of them, depending on your settings.
Refund promptly to avoid negative feedback. If the return is due to buyer remorse, you may deduct a restocking fee if your policy allows (but check platform rules). Keep records of all returns for tax and inventory purposes.
- Comply with platform return windows.
- Inspect returned items before refunding.
- Decide whether to resell, liquidate, or dispose.
- Document return reasons to spot trends.
- Consider restocking fees only if allowed.
Common mistakes
- Ignoring platform return policies, leading to account suspension.
- Refunding without inspecting the item, resulting in losses from damaged goods.
- Not tracking return reasons, missing chances to improve product quality or listings.